The services and systems in the plan are designed and developed in partnership with people who use them and staff delivering care. The plan is focused on the outcomes that matter to people and tailors care to their needs and goals, and seeks to improve the way people experience and interact with health and care services.
Measures:
- There is full commitment to understanding the experiences and views of people and communities using services, and the voluntary, community and social enterprise (VCSE) organisations that support and represent them. Patients, service users and the VCSE are treated as equal partners in decision making and service design.
- The NHS frontline – drawing on clinical and organisational expertise – has input into the development and implementation of the plan.
- The plan supports local health and care services to continue making progress in providing more seamless and joined up services for patients and services users, recognising the work already undertaken, as well as the variety of local systems and range of support needed.
- There is a clear national strategy, incorporating the need for political support and communicating the plan to the public, including any changes and improvements over time to local services.
- The plan recognises that a separate process to review social care is underway, but properly works with and supports local government and clinicians to create sufficient alignment.