Digital inclusion

Read 

• Framework for action on digital inclusion (5 minutes) | Rachael McKeown, policy advisor at NHS Providers discusses the latest NHS England digital inclusion framework and how trusts can embed this guidance.
• Tackling digital inclusion means designing services that meet all your users' needs (5 minutes) | Read our digital download which defines digital inclusion and highlights practical tips from members.  
• Designing good inclusive (digital) services (5 minutes) | Cate McLaurin, director at Public Digital, discusses how boards can support the design of inclusive digital services across their organisation. 
• Moving from exclusion to inclusion in digital health and care (long read) | Pritish Mistry and Joni Jabbal from The King's Fund discuss how digital technologies can change how care is delivered, making health and scarce services more accessible. 
• Four key takeaways for advancing digital inclusion (7 minutes) | Margaret Steward, policy and projects officer at NHS Providers talks through key considerations for trust leaders to enable digital inclusion.
• NHS Cheshire and Merseyside's Digital Inclusion Programme digital exclusion heatmapping tool | This tool aims to help increase access to digital services for individuals who are, or are at risk of becoming, digitally excluded.
• Redesigning benefits and housing needs (10 minutes) | Hackney Council's case study details their methods in creating a service which was understood, fair, accessible and beneficial to their residents.  
• Understanding Digital Poverty and Inequality in the UK (long read) | The British Academy have published this report on the lessons for addressing digital inequality 
• Motivational barriers of non-users of the internet (long read) | A report on the findings of Good Things Foundation, Professor Simeon Yates (University of Liverpool), and BT's partnership research into understanding motivational barriers of non-users on the internet. 
• Personas report (15 minutes) | The Good Things Foundation presents different personas around digital and what users might mean when they say 'it's not for me,'  
• Making the most of your electronic patient record system (7 minutes) | The sixth guide in our digital leadership series shares case studies on designing digital solutions with the users' needs in mind. 

Watch

• Digital Inclusion Panel Discussion (75 minutes) | Watch this event recording to hear from Chris Fleming, Public Digital director | Helen Milner OBE, The Good Things Foundation group chief executive | Denise Sterling, Calderdale and Huddersfield NHS Foundation Trust non executive director | Victoria Betton, PeopleDotCom managing director

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