This session took place in June 2021 and discussed the latest evidence and research on the implications of COVID-19 for trust-wide improvement, exploring why trusts with well-developed improvement approaches have been better placed to make use of this strategically during the pandemic, and how and why these trusts have been successful in empowering staff to deliver transformational change.
Chair:
Penny Pereira, Initiative managing director, Q Initiative
Panellists:
Matthew Hill, Head of insight, evaluation and research, Q
Dr Nicola Burgess, reader in operations management at Warwick Business School
Joy Furnivall, Chief of regulatory compliance and improvement, North West Ambulance Service NHS Trust
