This webinar took place on 1 August 2022 and explored the role improvement, skill and resource is playing in helping you meet your current challenges and how to utilise rapid feedback on patient and staff experience to guide trust improvement and COVID-19 recovery.
Key themes explored were:
Chair:
Penny Pereira, Managing director, QI Initiative
Panellists:
Dr Amar Shah, Chief quality officer, East London NHS Foundation Trust
Annie Laverty, Executive director of people, North East and North Cumbria Integrated Care System
Anna Burhouse, Director of quality development, Northumbria Healthcare NHS Foundation Trust