If designed and done well, digital services can improve the health, care and outcomes of all service users. However, if they're not inclusive, they can add unnecessary friction and stress to populations that are already disadvantaged in accessing health and care services, exacerbating health inequalities.

In the latest insights briefing from our Digital ICS programme, which is delivered in partnership with NHS Confederation and Public Digital, we share four considerations and key questions you could be asking to ensure system digital services are inclusive.